These guys are great! I requested quotes from Yelp and the owner of Metro sent me a text back with an awesome price right away. They got me scheduled for a cleaning the same day. All sorted out before 9am on a Saturday. Speedy, friendly service. By 11:45 they were done and on their way to the next job.
Now, that said, here are some more outstanding points:
* Communication. They sent me several text messages throughout the morning to let me know their status. They said they would arrive between 11 and 12 and they arrived just a hair after 11.
* Equipment. Gabriel rolled up in a shiny, clean, European style white box truck. It had the big built-in contraption for heating the water and sucking it back out.
All the hoses were clean and the pretreatment smelled great!
* Friendly. Gabriel and his coworker (sorry, I didn’t get his name) were both smiling and were happy to explain about how the pH can affect the carpet, and why the water they were using made all the difference in the quality outcome I could expect.
* Professional. Attention to detail. All the vacuum marks lined up and looked great! Gabriel even put plastic under the feet of the sofa to protect the wood and under a large mirror too. He spent extra time going over a dirty soap spot left over from a previous cleaning (provided by my apartment complex)
I’m going to have them back to do my sofa and love seat. Hire this company and you’ll be as happy as I am.